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Evidence Guide: BSBITB501A - Establish and maintain a workgroup computer network

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBITB501A - Establish and maintain a workgroup computer network

What evidence can you provide to prove your understanding of each of the following citeria?

Manage establishment of a workgroup network

  1. Determine current and anticipated future network requirements with nominated person in accordance with organisational policy and budgetary constraints
  2. Ensure selected network is compatible with current organisational software, hardware and work practices
  3. Obtain and install equipment in accordance with organisational requirements and manufacturers' instructions
  4. Install software in accordance with organisational requirements and the manufacturers' instructions
  5. Ensure establishment of network promotes efficiency and access for users
Determine current and anticipated future network requirements with nominated person in accordance with organisational policy and budgetary constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure selected network is compatible with current organisational software, hardware and work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and install equipment in accordance with organisational requirements and manufacturers' instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install software in accordance with organisational requirements and the manufacturers' instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure establishment of network promotes efficiency and access for users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage maintenance of a workgroup network

  1. Establish and maintain records to ensure control and security of hardware and software stock, in accordance with organisational policy and procedures
  2. Respond to network problems and rectify minor faults in accordance with organisational requirements
  3. Report major problems and consult computer experts in accordance with organisational policy and procedures
  4. File and store software in accordance with organisational procedures
  5. Recommend improvement suggestions for the network to appropriate personnel
Establish and maintain records to ensure control and security of hardware and software stock, in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to network problems and rectify minor faults in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report major problems and consult computer experts in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File and store software in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvement suggestions for the network to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist and train network users

  1. Provide training for staff in using the network in accordance with needs
  2. Assist network users to maximise network potential
  3. Examine user skills and provide access to appropriate training to improve individual and workgroup efficiency of network use
Provide training for staff in using the network in accordance with needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist network users to maximise network potential

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine user skills and provide access to appropriate training to improve individual and workgroup efficiency of network use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying principles of computer networking

identifying and addressing common problems and arising issues

consulting and negotiating with IT professionals.

Context of and specific resources for assessment

Assessment must ensure:

access to office equipment and networked computers

access to software.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other information and communications technology units.

Required Skills and Knowledge

Required skills

communication skills to follow complex oral instructions when using new technology, to respond to a complex enquiry or complaint and to give complex instructions

literacy skills to read and interpret complex technical procedures, and to clarify purchasing information on software and hardware for workgroup computer network

research skills to seek information on the most appropriate hardware and software to suit the organisation's needs

problem-solving skills to identify the best course of action if a difficulty arises in operating the workgroup network

teamwork skills to work with others to ensure the success of the network.

Required knowledge

features of computer networking

key provisions of relevant legislation from all forms of government, codes and standards that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

copyright

occupational health and safety

organisational policies and procedures relating to the tasks required

software licensing rights and responsibilities.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Network requirements may include:

hardware, mainframes, servers

internal/external maintenance

memory size

necessary skills and knowledge

scalability

set up needs

software, operating system, application packages, programming

virus scanners, security requirements

Nominated person may include:

external consultant

IT department or section

IT manager

management

service provider

supervisor

system users

Equipment may include:

computers, hardware, peripherals

modem

server, software

Software may include:

accounting

anti-virus

database

internet

organisation specific software

page layout

printer

spreadsheet

word processing

Efficiency and access for users may include:

clear instructions or guidelines, user guides

easy to use

eliminates or minimises duplication in electronic storage of information

ensures accuracy and security of data

firewalls

gateways

improves reporting processes

logical set up

maximises access to information

multiple users

reduces processing time

security needs

timely training

Records may include:

asset register

details of software licences, locations of software within organisation

file register

index cards

inventory lists

log books

requisition forms

Control and security may include:

allocation of folders and sub-folders

limited number of users, limited time period for usage

monitoring stock level

restricted and authorised access

storage conditions and requirements

use of passwords and log-ins

Network problems may include:

damaged cabling

human error

memory full

server crashing

virus

Rectifying minor faults may include:

anti-virus software

clearing memory space

reloading software

repairing or replacing parts

resetting server

Computer experts may include:

computer service centre

external consultant

IT supervisor or manager

online help

supplier and manufacturer

Filing and storing software may include:

archiving

creating back-up copy

external storage

file register, electronic or paper-based

fire proof , heat proof , humidity proof storage

organisation records room

organisation storeroom

Training may include:

expert demonstration

information sessions

one-on-one

workshops

Network users may include:

organisation personnel

external clients

Maximising network potential may include:

access to information

effectiveness

efficiency

multiple users

reporting facilities

usefulness

Examining user skills may include:

observing

surveying

testing and assessment